Defining good communication

Good communication is a bigger deal than most of us really appreciate.

But only when we define what ‘good’ means:

• Timely (clients and team members must never ask, “How’s it going?”)

• Thoroughly (don’t leave any areas to chance; if in doubt, over-explain)

• Thoughtfully (sit with correspondence until you’re ready to give a full, considered response; don’t be a “knee-jerk” with speedy retorts)

We might think we’re good at communication.

Reviewing these three elements may teach us a thing or two.