12 ways to retain more customers

12 ways to retain more customers…

• Replace open rate tracking with reply rates
• Build brand personality with edutainment
• Make pages users genuinely enjoy/share
• Swap scarcity for limited-run goodies
• Never use AI chatbots; humans only
• Talk to customers more, learn them
• Produce more on-narrative content
• Learn what their inner-narrative is
• Make invitations instead of offers
• Make a better user experience
• Show your users a good time
• Optimise for fans, not LTV

Which will you try?