Good documentation

When you write good documentation, you’re really writing a book.

Something with chapters. Something that takes people on a journey. Something that leaves people better than it found them. Something worth reading.

It can transform a business.

When you write bad documentation, you’re done none of those things.

You’re simply making things harder. Worse than a 1:1 tutorial. Worse than a disorganized back-n-forth email thread. Worse than no documentation at all.

Write good documentation.