What professionals do

If you want your service customers to all behave in the same way,

Asking the exact same questions, being satisfied with the exact same answers,

Enjoying systematic output that the last person wanted, just like the next will,

I’m afraid you don’t deserve their custom.

The complexities, unpredictability, curve-balls and adaptability are precisely why professional services exist. They’re not for everyone. Neither are you. But together you make a great team. That’s the point.

Wish that away and you’ll be replaced with a product that will polish the edges and slash the prices, for the benefit of those customers.

Deserve their custom by reveling in their problems, taking responsibility for the chaos, and bringing orderly results.

It’s what professionals do.